Claimradar has received your message and someone from the reservations team will read it shortly. Whether you asked about a Skyline Penthouse Suite, access to the Emerald Room private salon or a private event, you will get a straight answer from a real person inside four working hours, usually a good deal sooner than that.
There's no queue and no ticket number here. Your message goes to the person who will actually handle it, and they respond when they have an answer rather than when a script says so.
A member of the team opens your message, usually within the hour. No bots, no templated acknowledgement, no autoresponder pretending to be a person.
Live suite and salon availability, including dates that never show up on the booking sites. If something is tight, we will tell you straight rather than string you along.
A real answer with the full price, what's included and what isn't. Usually within four working hours, always with a name at the bottom you can reply to.
Reception is staffed around the clock, so there is always someone on the other end of the line. If your enquiry is urgent, or you simply want to talk to a person rather than wait for an email, call us directly and you'll get an answer there and then.
Phone
+61 3 8472 6193
claimradar@gmail.com
Address
511 Church Street, Richmond VIC 3121, Australia
Most of what guests ask about in their first email is answered in full on these two pages. Have a read and you may find your next question already covered.
Nine two-storey suites with heated rooftop plunge pools, a butler assigned for the whole stay and glass walls that turn the Melbourne skyline into your living room backdrop.
Explore the suites
A members-only gaming salon behind its own door on level two. Six tables, two glass skyboxes, a dedicated host for the evening and pre-commitment limits agreed before play begins.
Request access
A local's take on why this postcode beats the CBD as a weekend base, and how to spend a Saturday here without queuing for anything.
Read the piece
Pre-commitment limits, cool-off periods and staff who act on concerns. What responsible play looks like when it isn't just a page in the brochure.
Read the pieceEmerald Room entry is strictly for guests aged eighteen and over, verified with photo ID at the door on every visit. Gambling carries real risk, and pre-commitment limits and cool-off periods are available to every member. If you or someone close to you ever needs to talk about play, free confidential support is available around the clock through Gambling Help Online, and our team will hand you the contacts without asking why.
Close the tab, get on with your day, and we'll be in your inbox soon. If you'd rather keep reading, the rates page has every figure in one place, and the about page explains who we are and why we built this place on Church Street.