Reach the Claimradar team at 511 Church Street in Richmond, Victoria by phone, email or the enquiry form on this page. Reception answers around the clock, salon applications are reviewed within two working days, and every message gets a reply from a real person within four working hours.
No autoresponders pretending to be people, no three-day silence, no calls going to voicemail after six. Reception is staffed around the clock and every enquiry is read by someone who can make a decision about your booking.
The more detail you give, the better the reply will be. Dates, number of guests, whether it's a penthouse or the salon, and whether there's something special happening. Someone from the team will come back to you within four working hours.
Phone
+61 3 8472 6193
claimradar@gmail.com
Address
511 Church Street, Richmond VIC 3121, Australia
Emerald Room access is by application only and strictly for guests aged eighteen and over, verified with photo ID at the door. Free confidential support is available around the clock through Gambling Help Online if you or someone close to you needs it.
There's no ticket number here and no queue to shuffle up. Your email lands with the person who will actually handle it, and they reply when they have an answer rather than when a script tells them to.
A member of the reservations team opens your message, usually within the hour. No bots, no triage queue, no templated acknowledgement.
Live suite and salon availability, including dates that never make it to the booking sites. If something is tight, we'll tell you straight.
A straight answer with the full price, what's included and what isn't. Usually within four working hours, always with a human name at the bottom.
Once we've confirmed availability, we hold the booking for twenty-four hours while you make up your mind. No pressure, no follow-up calls.
We sit on the corner of Church Street and the tram line, two stops from the CBD and a short walk from both Bridge Road and Swan Street. If you're arriving by car, the valet point is on the Church Street side, just past the residential entrance.
From Southern Cross, take the 109 tram towards Box Hill and get off at the Church Street stop. From Melbourne Airport, the drive is around twenty-five minutes outside peak.
If you know who you need, tell us in the form and your message will go straight to them. If you don't, it doesn't matter. Reception will route it to the right person.
Penthouse and standard room bookings, availability, rates and invoices.
Emerald Room applications, table bookings and pre-commitment conversations.
Skybox hire, terrace takeovers, private dinners and corporate bookings.
Anything during a stay, from restaurant bookings to a late-night haircut.
Half the questions we get are answered in full on these pages. If yours isn't, the form is still the fastest way in.
Nine two-storey suites with heated rooftop plunge pools, assigned butlers and views across the Melbourne skyline. Rates and availability are on the detail page.
Explore the suites
Members-only gaming salon behind its own door on level two. Six tables, two glass skyboxes and pre-commitment limits agreed with your host before play begins.
Request access
A local's take on why this postcode beats the CBD as a weekend base, and how to spend a Saturday here without queuing for anything.
Read the piece
Pre-commitment limits, cool-off periods and staff who act on concerns. What responsible play looks like when it isn't just a page in the brochure.
Read the pieceEmerald Room entry is strictly for guests aged eighteen and over, checked with photo ID at the door on every visit. If you want to stop or pause your play, tell any member of our team and it happens immediately, without discussion and without follow-up questions. Free confidential support is available around the clock through Gambling Help Online, and our staff will hand you the contacts in writing if you'd rather not ask twice.
No obligation, no booking fee, no need to decide yet. If you'd rather talk it through, ring reception on the number above and you'll get a person straight away, whatever the time is.